Why VIVA Teams Connect for MS Teams?

A single cloud platform with Advanced Telephony capabilities with Direct Routing enabling Microsoft Teams users to make and receive calls to the world, even outside of Teams.

VTC Provides Microsoft certified Session Border Controller (SBC), which ensures Seamless & Secured sessions between parties that include multiple media streams like Video, Voice and Data.

Solution Capabilities	VTC	Other Direct Routing Solutions
Unlimited domestic and international calling for Microsoft Teams
Integrated cloud contact center for Microsoft Teams
Advanced telephony and contact center analytics for Microsoft Teams
Pre-built integrations for major CRM and Business Productivity Apps to support Microsoft Teams
Teams/Non-Teams users can make and receive calls simultaneously
Integrate MS Teams with other platforms like Avaya or Cisco Communication Systems

How VIVA Teams Connect (VTC)
can help you be a Global Teams Player

You can make and receive global calls from Teams/Non-Teams users directly on your Microsoft teams phone systems using VIVA Teams Connect.

Additional Features

Call Recording

Hybrid Calling

Reporting & Analytics

Evaluate your processes, conversation & team performance with detailed call analytics. Improve customer engagement by monitoring key performance indicators, Queue Time, Percentage of calls answered, Call Duration, etc.

Reporting & Analytics

Contact Centre for Microsoft Teams

A contact centre integrated with Teams, extends the reach of your customer services operation, making your whole organisation responsible for your brand in ways that have never been possible.

Get better understanding and control of each customer’s journey
Extend the reach of your customer service operation to your whole organisation
Support your agents with business tools that unite them with the rest of the organisation
Build both, customer and staff loyalty with tools that enhance and maximise engagement

A Truly Managed Service with VIVA Teams Connect

VIVA provides crisp & clear calling facility through a flexible cloud based platform

Country Specific virtual numbers in 160+ countries
Fully managed service with QoS and Compliance
Unlimited calling to 50+ regions
Toll & Toll Free numbers

A Truly Managed Service with VIVA Teams Connect

VIVA provides crisp & clear calling facility through a flexible cloud based platform

Country Specific virtual numbers in 160+ countries
Fully managed service with QoS and Compliance
Unlimited calling to 50+ regions
Toll & Toll Free numbers

View Call Rates VTC Unlimited calling Destinations

Integrate your CRM with MS Teams

Teams users can easily access customer information and engagement from other CRM platforms.

If your agents are comfortable with MS Teams, VIVA Teams Connect can map records from your business applications and CRMs to MS Teams platform, giving your agents a centralized view.