Enterprises that want advanced capabilities, customization, high availability in a distributed environment would be ideal for our platform. Our platform is a data-driven, omni-channel engine that allows agents to have access to customer interaction lifecycle across all communication and work tasks. Increases agent productivity and effectiveness that boosts the contact center performance.
A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs