PRESENCE – CONTACT CENTRE SUITE




Customers in the middle of everything you do!

Business

Whether you require a simple phone support or a multimedia solution that can cope with large number of inbound and outbound contacts, by email, fax, web chat, phone, SMS or video, our contact solution has the flexibility to meet your requirements from as little as 10+ seats





Enterprise

Enterprises that want advanced capabilities, customization, high availability in a distributed environment would be ideal for our platform. Our platform is a data-driven, omni-channel engine that allows agents to have access to customer interaction lifecycle across all communication and work tasks. Increases agent productivity and effectiveness that boosts the contact center performance.

Helpdesk

Our platform offers total solution for businesses that want to boost their department-level helpdesk performance and customer satisfaction. Our platform provides manager’s with tools to improve customer response times, control costs and proactively manage the team’s performance




Call centers

A true omni-channel cloud-based contact center solution. It is designed with ACD, IVR, CTI, predictive dialing, multimedia recording, email/web/chat/video interactions, reporting & analytics, and administrative tools that has the flexibility to scale up and down, depending on your business needs



Outbound

Automated management of outbound calling campaigns is key to streamlining critical, high volume business processes. With our platform, organizations can grow and strengthen their customer relationships and uncover new sales opportunities